How can we help?
Support is handled directly by GearUp’s operator. Include the email address connected to your account, what you were trying to do, and any useful screenshots—but never send a password.
Email GearUp supportsupport@gearupmarket.app
Common support requests
- Problems signing in with Google or Apple
- Creating, editing, marking sold, or deleting a listing
- Messages, offers, saved searches, favorites, or notifications
- Reporting a listing or user, or blocking another user
- Deleting your GearUp account and associated data
Safety and marketplace issues
Use Report Listing or Report User inside GearUp when possible; those reports include the account or listing needed for review. Use Block User to prevent further marketplace contact. GearUp does not process payments or delivery, so inspect gear carefully and meet in a public place.
If someone is in immediate danger, contact local emergency services. GearUp support is not an emergency service.
Delete your account
In the app, open Profile → Settings → Delete Account and follow the confirmation steps. Apple users may be asked to sign in again so GearUp can revoke the Apple authorization. If you cannot access the app, email support from the address associated with your account.
Privacy questions
Read the GearUp Privacy Policy for details about collected data, service providers, retention, deletion, and privacy requests.